Terms & Conditions

In these Terms & Conditions, the following terms carry the meanings set out below unless the context expressly requires otherwise.

2.1 Age Requirement. You must be at least 21 years of age to register an Account or place any wager on sgp49. This minimum age applies without exception. If you are under 21, you are strictly prohibited from accessing or using any part of the Platform.

2.2 Residency. sgp49 is operated primarily for players resident in Indonesia. By registering, you confirm that you are a resident of Indonesia and that accessing and using the Platform does not violate any law applicable in your jurisdiction of residence.

2.3 Legal Capacity. You must have full legal capacity to enter into binding contracts under the laws of your jurisdiction. If you are subject to a court order, guardianship arrangement, or any other legal restriction affecting your contractual capacity, you are not permitted to open or operate an Account.

2.4 Self-Exclusion. You must not register an Account if you are currently subject to a voluntary or mandatory self-exclusion order on sgp49 or any other gaming platform. If you have previously self-excluded and that exclusion period has not yet expired, you must not attempt to circumvent it by creating a new Account.

2.5 Employee Restriction. Employees, contractors, directors, officers, and immediate family members of sgp49 and its affiliated technology and payment service providers are prohibited from holding a Player Account or placing real-money wagers on the Platform.

3.1 Single Account Policy. Each Player may hold exactly one (1) Account on sgp49. Opening, operating, or benefiting from more than one Account — whether directly or through a third party — is a material breach of these Terms & Conditions and will result in the closure of all associated Accounts and forfeiture of all balances.

3.2 Accurate Information. You are required to provide complete, accurate, and up-to-date information during registration, including your full legal name, date of birth, residential address in Indonesia, and active contact details (email address and phone number). You must promptly update your Account information if any of these details change.

3.3 Account Security. You are solely responsible for maintaining the confidentiality of your login credentials — username and password. You must not share your credentials with any third party. sgp49 will treat any activity carried out under your Account credentials as having been authorized by you, and you will be held responsible for all resulting wagers, deposits, and withdrawals.

• Use a strong, unique password that you do not use on any other website or application.
• Enable two-factor authentication (2FA) if available on your Account.
• Log out of your Account after each session, particularly on shared or public devices.
• Notify our support team immediately at [email protected] if you suspect that your credentials have been compromised.

3.4 Account Currency. All Accounts on sgp49 are denominated exclusively in Indonesian Rupiah (IDR). The Platform does not support multi-currency accounts. No foreign exchange conversion will be applied to any transaction.

3.5 KYC Verification. Before processing any withdrawal, sgp49 will require you to complete a KYC verification process. This may include submission of a valid government-issued identity document (such as your KTP — Kartu Tanda Penduduk — or passport), a selfie holding the document, and evidence of ownership of the payment method used for deposits. The Platform reserves the right to request additional documentation at its discretion for anti-money-laundering (AML) compliance purposes.

4.1 Accepted Payment Methods. sgp49 accepts deposits and processes withdrawals through the following Indonesian payment channels: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are processed in IDR with no conversion fees.

4.2 Deposit Processing. Deposits made via local bank transfer are typically credited to your Account within seconds of the transfer being confirmed by the sending institution. E-wallet deposits via OVO, DANA, GoPay, ShopeePay, or LinkAja are credited in real time. sgp49 does not accept cash deposits or transfers from accounts belonging to third parties.

4.3 Minimum and Maximum Transaction Limits. Minimum and maximum deposit and withdrawal amounts are displayed on the Cashier page within your Account dashboard. These limits may vary by payment method and may be adjusted by sgp49 at any time without prior notice. VIP Players may be subject to elevated transaction limits as communicated individually.

4.4 Withdrawal Processing. Withdrawal requests are reviewed and processed during business hours (08:00–22:00 WIB, UTC+7). Requests submitted outside these hours will be processed on the next available business day. Withdrawals are subject to successful completion of KYC verification as described in Clause 3.5 above.

• Standard withdrawals (up to Rp 10.000.000): typically processed within 30 minutes of approval during business hours.
• Large withdrawals (Rp 10.000.000 and above): may require additional AML review and be processed within 1–3 business days.
• Withdrawals will only be sent to a payment method registered in the same name as the verified Account holder.
• sgp49 does not charge a processing fee for withdrawals; however, your bank or e-wallet provider may apply their own charges.

4.5 Funds Origin. By depositing funds on sgp49, you warrant that the money you deposit represents legitimate personal funds and does not originate from illegal, fraudulent, or criminal activity. sgp49 cooperates fully with law enforcement authorities in cases of suspected money laundering or financial fraud.

5.1 General Terms. All bonuses, free spins, cashback offers, reload bonuses, referral rewards, and other promotional credits offered by sgp49 are governed by the specific terms published on the respective promotion page in addition to these general Terms & Conditions. In the event of a conflict, the promotion-specific terms take precedence.

5.2 Wagering Requirements. Bonus Funds must be wagered a specified number of times (the "wagering requirement") before any portion of the balance — including any winnings derived from Bonus Funds — may be withdrawn. The applicable wagering multiplier, eligible games, minimum qualifying bet size, and expiry deadline are stated on each promotion page. Games excluded from wagering contribution are also listed per promotion.

5.3 Bonus Abuse. sgp49 employs automated and manual monitoring to detect bonus abuse, including but not limited to: opening multiple accounts to claim a welcome bonus more than once; placing opposing wagers across two accounts to minimize risk while meeting wagering requirements (known as "bonus whoring" or "hedging"); and exploiting promotion terms in a manner inconsistent with genuine recreational play. Detected abuse will result in forfeiture of all Bonus Funds and associated winnings, and may result in permanent Account closure.

5.4 Eligibility. Bonuses are offered to eligible Players only. sgp49 reserves the right to exclude any Player from a specific promotion at its absolute discretion, including if the Player is under active KYC review, has previously breached these Terms & Conditions, or is subject to deposit limit restrictions that make the promotion terms non-applicable.

5.5 Expiry. Bonus Funds and any winnings derived from them expire automatically at the end of the stated promotion period if the applicable wagering requirement has not been met. Expired Bonus Funds are removed from the Account balance without notice and without compensation.

6.1 Game Availability. The sgp49 platform offers live casino tables, slot games, sportsbook markets, togel (Indonesia's traditional numbers lottery) draw games, and fish shooting games. Specific game rules, payout structures, and return-to-player (RTP) percentages are available within each game interface or on the game information page.

6.2 Finality of Results. All game outcomes generated by sgp49's certified random number generators (RNGs), all sports event results as determined by the relevant governing body, and all togel draw results as published by the respective official draw authority are considered final and binding. Disputes about individual game outcomes must be raised with Customer Support within 48 hours of the result being recorded.

6.3 Malfunction. In the event of a technical malfunction, disconnection, or software error that materially affects a game round or bet in progress, sgp49 reserves the right to void the affected round and return the staked amount to the Player's Account. A malfunction voids all pays and play related to that specific event. sgp49 shall have no further liability beyond the return of the staked amount.

6.4 Sportsbook-Specific Rules. Mix parlay (multi-leg accumulator) bets that include a leg which is subsequently voided by the operator will be recalculated as if the voided leg was not included. Minimum odds thresholds for mix parlay eligibility are displayed at the point of bet placement. In-play (live) bets are accepted subject to availability and may be suspended or restricted at any time without prior notice.

6.5 Responsible Gaming Tools. All gaming products on sgp49 are available subject to the responsible gaming controls described in Clause 11 and on our dedicated Responsible Gaming page. Players are encouraged to use deposit limits, session time reminders, and cooling-off tools to maintain healthy gaming habits.

The following conduct is strictly prohibited on sgp49 and will result in immediate Account suspension, permanent closure, forfeiture of all balances, and may be reported to the relevant authorities:

• Fraudulent activity: Providing false identity information, using stolen payment credentials, or engaging in any form of financial fraud.
• Money laundering: Using the Platform to deposit, conceal, or transfer funds derived from illegal activity.
• Collusion: Coordinating with other players to gain an unfair advantage in poker, live dealer games, or any other multi-player product.
• Match-fixing: Betting on sporting events in which you have direct or indirect influence over the outcome, or acting on inside information obtained through corrupt means.
• Automated betting tools: Using bots, scripts, macros, or any software that automates betting decisions or circumvents Platform security measures.
• Vulnerability exploitation: Deliberately exploiting software bugs, pricing errors, or system vulnerabilities for financial gain. Any winnings obtained through identified exploits will be voided.
• Multi-accounting: Opening, operating, or benefiting from more than one Account, whether personally or through a proxy.
• Abusive behavior: Directing offensive, threatening, or harassing communications at sgp49 staff members or other players through any channel.
• Underage gambling: Allowing or facilitating access to the Platform by any person under 21 years of age.

8.1 Ownership. All content on the sgp49 Platform — including but not limited to the brand name, logo, website design, graphics, text, game interfaces, software, databases, and promotional materials — is the exclusive property of sgp49 or its licensed content providers and is protected by applicable intellectual property laws.

8.2 Restricted Use. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial entertainment purposes in accordance with these Terms & Conditions. This license does not permit you to:

• Copy, reproduce, publish, or redistribute any part of the Platform's content without prior written consent from sgp49.
• Reverse-engineer, decompile, or disassemble any software component of the Platform.
• Frame or mirror any part of the Platform on any other website or application.
• Use sgp49's brand name or logo in any context — including social media, advertising, or any promotional material — without explicit written authorization.

9.1 Data Collection. sgp49 collects, stores, and processes personal data provided at registration and during ongoing account use — including identity documents, contact details, transaction records, and gaming activity logs — for the purposes of account management, KYC compliance, fraud prevention, and customer support.

9.2 Privacy Policy. The full details of how sgp49 collects, uses, shares, and protects your personal data — and your rights in relation to that data — are set out in our Privacy Policy, which forms an integral part of these Terms & Conditions. By registering an Account, you confirm that you have read and accepted the Privacy Policy.

9.3 Communications. By registering an Account, you consent to receiving transactional communications (deposit confirmations, withdrawal notifications, security alerts) from sgp49 via email and SMS. You may opt out of marketing communications at any time via the notification settings in your Account dashboard.

10.1 Platform Availability. sgp49 targets 99.9% platform uptime but does not warrant uninterrupted, error-free service. The Platform may be temporarily unavailable due to scheduled maintenance, emergency technical intervention, third-party infrastructure outages, or events beyond our reasonable control (force majeure). sgp49 shall not be liable for any losses — including gaming losses or missed betting opportunities — arising from Platform unavailability.

10.2 Exclusion of Consequential Loss. To the fullest extent permitted by applicable law, sgp49 expressly excludes liability for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including loss of profits, loss of data, or loss of opportunity.

10.3 Cap on Direct Liability. Where sgp49 is found liable to a Player for direct damages, the total aggregate liability of sgp49 to that Player in respect of any single claim or series of related claims shall not exceed the total amount deposited by the Player in the 30-day period immediately preceding the event giving rise to the claim.

10.4 Third-Party Game Providers. sgp49 acts as an aggregator and distribution channel for games supplied by third-party studios including Pragmatic Play, Evolution Gaming, Habanero, Microgaming, Spribe, Pocket Games Soft, and NetEnt. While sgp49 conducts due diligence on all providers, it shall not be liable for defects, errors, or interruptions originating from third-party game software beyond returning the staked amount for any affected round.

11.1 Closure by the Player. You may request the closure of your Account at any time by contacting our support team at [email protected]. Prior to closure, any remaining real-money balance (excluding Bonus Funds that have not met wagering requirements) will be returned to your verified payment method. Account closure requests are processed within 5 business days.

11.2 Closure by sgp49. sgp49 reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the required timeframe.
• Suspected or confirmed fraudulent, abusive, or illegal activity.
• Regulatory or legal obligation requiring account closure.
• Account inactivity for a continuous period of 12 months or more.

11.3 Effect of Closure. Upon Account closure by either party, your access to the Platform will be revoked. Bonus Funds and associated winnings that have not met wagering requirements are forfeited upon closure. Real-money balances in a closed Account are returned to the Player's verified payment method following completion of any outstanding AML review, which may take up to 10 business days.

11.4 Responsible Gaming Self-Exclusion. Players who close their Account under a responsible gaming self-exclusion request will not be permitted to re-register for a minimum of six (6) months from the date of self-exclusion. Any attempt to circumvent a self-exclusion by registering a new Account will result in the immediate closure of the new Account and forfeiture of any deposited funds.

12.1 Governing Law. These Terms & Conditions and any dispute or claim arising out of or in connection with them — including non-contractual disputes — shall be governed by and construed in accordance with internationally recognized principles of commercial law, as applied in the jurisdiction in which sgp49 holds its operating license.

12.2 Dispute Resolution Process. In the event of a dispute arising from your use of the Platform, you agree to first contact sgp49 Customer Support at [email protected] and allow a minimum of 14 calendar days for the matter to be reviewed and responded to through our internal complaints process before pursuing any external remedy.

12.3 Escalation. If a dispute is not resolved to your satisfaction through the internal complaints process, it may be escalated to the independent dispute resolution mechanism specified in the Platform's licensing terms. Details of the applicable escalation route will be provided to you in the resolution of your internal complaint.

12.4 Language. All formal dispute communications and legal proceedings between you and sgp49 shall be conducted in the English language.

13.1 Right to Amend. sgp49 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Such amendments may be made to reflect changes in applicable law, changes to the Platform's products or features, updates to our payment processing or KYC procedures, or for any other operational reason at our discretion.

13.2 Notification. Material changes to these Terms & Conditions will be communicated to registered Players via email to the address on file and/or via a prominent notice within the Account dashboard. The amended Terms will take effect from the date specified in the notification, which will be no less than 7 calendar days after the date of notification for material changes.

13.3 Continued Use. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree to the amended Terms, you should immediately cease use of the Platform and submit an Account closure request in accordance with Clause 11.1.

14.1 General Enquiries. For any questions relating to these Terms & Conditions, your Account, deposits and withdrawals, bonuses, or any other aspect of the sgp49 Platform, please contact our Customer Support team using the details below.

14.2 Contact Details.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via your Account dashboard once logged in.
• Indonesian-Speaking Agents: Available 08:00–22:00 WIB (UTC+7) daily.

14.3 Response Times. We aim to respond to all email enquiries within 24 hours during business hours. Live Chat responses are typically immediate during staffed hours. Complex complaints involving account reviews or AML investigations may take up to 10 business days to resolve fully.

14.4 Responsible Gaming Support. If you believe your gambling habits may be causing you harm, please visit our Responsible Gaming page for access to self-exclusion tools, deposit limit controls, and links to independent support organizations. Our support agents are trained to assist you sensitively and confidentially.